Store Policy

STORE POLICY Updated January 18, 2019

Thank you for taking the time to review our store policy!

Violet & Alchemy does not offer refunds or exchanges. All Sales Are Final. 

Discount Codes do not apply to previous orders. If you have an issue with your order please email us at for a review of your issue for possible store credit. 

PLEASE read all product descriptions before placing your order!

We currently ship worldwide. Our order processing time takes 1-2 business days, some orders may take longer due to high demand. 

Shipping within the USA for Alpaca Products, Bolsas and Leather Goods take up to 7 business days once your order is processed. Shipping outside of the USA can take up to 14 days.

Shipping can take up to 21-30 days for our Alchemy Products in the USA and Worldwide.

We are not responsible for shipping delays, lost packages that are marked delivered but are not received, or merchandise damaged during transport. All orders are shipped to the shipping address entered at checkout, we are not responsible for typos or errors.

Thank you for shopping at Violet & Alchemy. Please share our store with your friends and family. We hope you have a Magical Experience with us!